Returns & Refunds Policy
At Aurora + Stone, we want you to love your purchase. If something isn’t quite right, we offer a 30-day return period, meaning you have 30 days from the date you receive your order to request a return.
Returns
To be eligible for a return, your item must be:
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In the same condition in which you received it
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Unworn and unused
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In its original packaging
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Accompanied by your receipt or proof of purchase
To request a return, please contact us at hello@auroraandstone.com.
If your return is approved, we’ll provide instructions on how and where to send your item. Please do not send items back to us without first requesting and receiving approval for your return, as unauthorised returns may not be accepted.
Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
If you have any questions about a return, please contact us at hello@auroraandstone.com.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, faulty or you have received the wrong item, please contact us as soon as possible at hello@auroraandstone.com so we can assess the issue and make it right.
Where possible, please include your order number and photographs showing the issue.
Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.
Change of Mind Returns
We understand that sometimes you may change your mind. Eligible items may be returned within 30 days of delivery, provided they are unworn, unused and in their original condition and packaging.
For change-of-mind returns, customers are responsible for the cost of returning the item to Aurora + Stone.
For hygiene reasons, we may be unable to accept the return of jewellery that has been worn.
Non-Returnable Items
Certain items cannot be returned for change of mind, including:
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Personalised or custom-made items
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Gift cards
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Items marked as final sale, unless the item is faulty or otherwise covered by your rights under Australian Consumer Law
Please contact us if you are unsure whether your item is eligible for return.
Sale Items
Sale items may be considered final sale and are not eligible for change-of-mind returns unless otherwise stated.
This does not affect your rights under Australian Consumer Law if an item is faulty, damaged, not as described or otherwise fails to meet a consumer guarantee.
Exchanges
If you would like a different item, colour or style, the simplest option is to return your eligible item in accordance with this policy and place a new order once your return has been approved.
European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union and applicable consumer laws provide you with a right to cancel your purchase, you may have the right to cancel or return your order within 14 days without providing a reason.
Returned items must be unworn, unused, in their original condition and packaging, and accompanied by proof of purchase, subject to any applicable legal exceptions.
Refunds
Once we receive your return, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed by Aurora + Stone. Your bank or card provider may take additional time to make the funds available in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@auroraandstone.com.
Contact Us
For questions about returns, refunds or your order, please contact:
Aurora + Stone
hello@auroraandstone.com