Shipping & Delivery

At Aurora + Stone, we carefully prepare and package every order before sending it on its way.

Dispatch Times

Orders are typically dispatched within 2–3 business days of your order being placed.

During busy periods, new collection launches or promotional events, dispatch times may occasionally be slightly longer. If there is a significant delay with your order, we’ll do our best to keep you updated.

Shipping

All Australian orders are shipped via Australia Post.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your parcel’s journey.

Delivery times will vary depending on your location and Australia Post’s delivery network. Please note that delivery timeframes are estimates and are separate from our 2–3 business day dispatch period.

Tracking Your Order

Once your parcel has been lodged with Australia Post, tracking information will be sent to the email address provided at checkout.

Please allow a little time for tracking information to become active after your shipping confirmation is sent.

Delivery Delays

Once an order has been dispatched, delivery timeframes are managed by Australia Post and may be affected by circumstances outside of our control.

If your parcel appears to be significantly delayed, please contact us at hello@auroraandstone.com and we’ll be happy to assist where we can.

Incorrect Addresses

Please check your delivery details carefully before completing your order.

Aurora + Stone cannot be held responsible for parcels that are delayed, returned or delivered incorrectly due to an incorrect or incomplete address supplied at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hello@auroraandstone.com. If your order has not yet been dispatched, we will do our best to update it.

Questions?

If you have any questions about shipping or your order, please contact us at:

hello@auroraandstone.com